Interview with Pat Matthews, CEO of Webmail.us

Podcast:


Becky interviews Pat Matthews, CEO of Webmail.us, Inc., based in Blacksburg, Virginia. Pat blogs at Small Town, Big Ideas.

Pat talks about advantages of being in a small town, working with the community, and encouraging more small town entrepreneurs.



Watch for a second interview with Pat on the Great Big Small Business Show.

small biz rural entrepreneurship management interview audio podcast

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Your customers

What do your customers want? Let's ask them!

For more ideas, read Basic Methods to Get Feedback from Customers by Carter McNamara.

Music by Frenz, from Pod Safe Audio.

small biz rural entrepreneurship customer service podcast audio

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Great customer service in three tips and a story

Is your business synonymous with great service?

Some actions you can focus on today are:

• greet everyone who contacts your business
  
• pay attention to every customer who contacts you
  
• provide the little extras that are now mostly gone

small biz rural entrepreneurship customer service podcast audio

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