Interview with Pat Matthews, CEO of Webmail.us

Thursday, October 26, 2006

Podcast:
this is an audio post - click to play

Becky interviews Pat Matthews, CEO of Webmail.us, Inc., based in Blacksburg, Virginia. Pat blogs at Small Town, Big Ideas.

Pat talks about advantages of being in a small town, working with the community, and encouraging more small town entrepreneurs.



Watch for a second interview with Pat on the Great Big Small Business Show.



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Your customers

Thursday, October 19, 2006

this is an audio post - click to play

What do your customers want? Let's ask them!

For more ideas, read Basic Methods to Get Feedback from Customers by Carter McNamara.

Music by Frenz, from Pod Safe Audio.



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Great customer service in three tips and a story

Tuesday, October 10, 2006

this is an audio post - click to play


Is your business synonymous with great service?

Some actions you can focus on today are:

  • greet everyone who contacts your business
  • pay attention to every customer who contacts you
  • provide the little extras that are now mostly gone



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Regular Features

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